Write to blake@ausino.club

A single inbox handles everything that reaches us: blake@ausino.club. Blake Davidson looks after it personally rather than farming it out to an external help desk. Expect a reply inside two business days, Monday to Friday on Australian Eastern time. Anything landing late Friday will usually get a response by Tuesday, and privacy requests are always closed out comfortably ahead of the 30-day limit set by the Australian Privacy Act 1988.

You will cut the back-and-forth short by including the full URL of the page you are flagging and, where it helps, a screenshot or the exact wording you want us to look at.

Messages we are glad to get

  • Corrections and updates. If you spot something on the site that no longer matches what an operator is really offering, let us know and we will recheck it and refresh the page.
  • Player tips and firsthand reports. A genuine story about a KYC check that dragged on for weeks, or a support rep who actually fixed the issue, lands straight in our retest queue and can move a casino up or down the list.
  • Operator submissions. Casinos targeting Australian players are welcome to put their case forward for review. Every verdict comes from our own hands-on testing, and no slot or rating is ever up for sale.
  • Press and media. Journalists, podcasters and researchers can reach Blake at the same address — add "Press" to the subject line to move it up the queue.
  • Privacy and data requests. Handled through this inbox; the Privacy Policy lays out how.

What sits outside our remit

One thing is worth stating up front: ausino.club is an independent review site, nothing beyond that. We do not run a casino, we hold no player accounts, no deposit or payout ever passes through us, and we have no standing to step into a dispute between a player and an operator. Locked accounts, lost logins and slow withdrawals always need to go to the casino's own support team first.

Disputes with a casino belong with the regulator, not with us

If an operator has refused to resolve a legitimate complaint, take it to the licensing body overseeing that operator rather than to us. For Australian-licensed online wagering providers the body in question is the Australian Communications and Media Authority (acma.gov.au), the regulator with the brief under the Interactive Gambling Act 2001. Confirm the operator's licence on ACMA's public register first, then file your complaint through the proper channel. Operators are legally required to engage with that process.

If gambling is becoming a weight on you or on someone close to you, our Responsible Gambling page lists the free, confidential Australian helplines, including Gambling Help Online on 1800 858 858. Adults aged 18 and over only.